Online Reports

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.

In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

Diagnostic Tests: The booked diagnostic test should be canceled 24 hours prior to the appointment date.

Healthcare Packages: A request if received 24 hours prior to the appointment date of the healthcare package tests than it would be considered for cancellation

Membership Plan: It should be cancelled 48 hours before the activation of membership plan.

The request for Cancellations can be made via contact us page or on call: +91-222-24223611

If cancellation is accepted by the Company, any costs or expenses incurred by the Company up to the date of cancellation and all loss or damage resulting from the cancellation will be paid by the Customer.

Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

In case any client is not completely satisfied with our products we can provide a refund.

Once we receive your email on for cancellation and refund, we will scrutinize and evaluate the transaction. After approval refund will initiate. Refund amount is calculated by deducting 10% (internet payment charges) from your original payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Refunds will be issue to the same payment method which were used at the time of purchase.

Payment Method, Refund Method & Refund Time-frame
Credit Card/ Debit Card Credit Card/ Debit Card: 8-10 business days
Net Banking Net Banking Account (Credited to Bank Account): 8-10 business days

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: or call us on +91 8828493428